Warranty policy
i AM Warranty & Peace of Mind
At i AM, we believe in everyday luxury that lasts. Our jewelry is crafted to stay with you through seasons, stories, and everything in between. That’s why every piece comes with a Lifetime Warranty on plating — so you can wear it your way, worry-free.
Plating Promise – Lifetime Warranty
We stand by the finish of our demi-fine jewelry. If your piece loses its shine over time, we’ve got your back with store credit — so you can continue to wear what feels like you.
How to Claim
Here's the warranty claim, here’s what to do:
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Snap a clear photo of the affected piece.
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Email us at support@getiam.life with your order number and the photo.
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Once we receive your request and item, we’ll process your claim and send you store credit based on the following:
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0–6 months from purchase: 50% of invoice value
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6–12 months: 20% of invoice value
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After 12 months: 15% of invoice value
Store credit is valid for 3 months from the date of issue.
What’s Not Covered
While our pieces are built for real life, a few things fall outside the warranty:
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General wear and tear over time
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Pieces resized or altered by third parties
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Damage to crystals or stones due to impact or mishandling
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Lost stones